Terms of Service

We offer recurring cleaning weekly, bi-weekly, and monthly pre-scheduled cleanings. Your day and time is specifically reserved for your home, so you can have that peace of mind and priority. Additionally, we offer deep cleans, move cleans, as well as small add-on services.

🔺 Our services do not include washing dishes or handling laundry. 🔺

🔺 We do not clean mini blinds due to their delicate nature and metal edges. 🔺

🔺 We do not handle biohazards or human/pet fecal matter. 🔺

🔺 We do not clean electronics, including TVs, keyboards, or smart devices. 🔺

🔺 We do not provide cleaning services for hoarding situations. 🔺

🔺 We do not wash walls as part of our standard cleaning. 🔺

🔺 We do not clean windows unless specifically requested. 🔺

🔺 We do not clean garages, attics, or significant mold build-up🔺

🔺 Our commercial liability policy covers us for a two-step footstool only. We may not be able to reach extra high light fixtures/fans.🔺

🔺 We do not remove, roll-up, or clean under your area rugs and runners.🔺

🔺 We do not move furniture.🔺

All services require full payment for the first visit in order to secure your spot on our schedule and begin the cleaning process.

For recurring appointments, we keep a card on file and charge after each cleaning is completed.

You will receive both an email and text reminder 3 days and 1 day before your scheduled visit. Please review our Cancellation Policy for information on rescheduling or canceling appointments.

For our first home, we offer a 1-hour arrival window starting at 8 a.m.

For afternoon appointments, we allow a 2-hour arrival window to account for traffic, lunch breaks, or any adjustments made during the earlier cleaning.

Our standard scheduling hours are Monday through Friday, from 8 a.m. to 5 p.m. To respect the personal time of our cleaning technicians, we do not schedule services that will extend beyond 5 p.m.

If you need a specific time or arrival window, please contact our office, and we will do our best to accommodate your request.

Anchor Cleaning Company happily accepts cash, checks, Venmo, and credit cards. Payment is due at the time the service is complete.

Anchor Cleaning Company reserves the right to suspend services if an invoice is not paid within 5 days of the due date. A $25 late fee will be applied to any past-due invoices.

Services may be canceled if an invoice remains unpaid for 21 days after the due date, until the account is brought up to date.

Appointments canceled at least 48 hours before the scheduled time will not incur any charges.

Appointments canceled within 48 hours of the scheduled time will be considered "Last Minute Cancellations" and will be charged 50% of the total service cost. This is to help cover the time and resources lost due to the gap in our schedule.

If Anchor Cleaning Company needs to cancel due to extreme weather or other unforeseen circumstances, we will promptly offer 1-2 alternative dates/times for rescheduling.

🚫 Repeated Cancellation Policy: Clients who cancel more than 4 times within a 60-day period will be notified and automatically moved to a monthly cleaning schedule with the quoted monthly price.

🚫 Sickness/Covid Policy: Cancellations due to illness or Covid exposure are exempt from fees, and no charges will apply.

🚫 Skip Fee: We understand that life happens, and sometimes you may need to skip a cleaning due to power outages, family vacations, or other unforeseen events. However, please note that if you request a skip, your next cleaning will be subject to the following adjustments:

• Weekly clients: $10 additional charge
• Bi-weekly clients: $15 additional charge
• Monthly clients: $25 additional charge

🚫 Late Fee: Services will be paused if an invoice is not paid within 5 days after the due date. A $25 late fee will be added to any past-due invoices.

We understand that life can be unpredictable, so we strive to make things as easy as possible for you. If you need to pause your services, we will send you an email detailing the pause date and the adjusted price for your next visit when services are resumed.

Note: If services are paused for 60-120 days, an extended Maintenance Clean will be required. For services paused longer than 120 days, a full or partial deep clean will be needed to maintain the high-quality, 5-star service you've come to expect from us.

If you're undergoing renovations or construction, please reach out for a customized quote to resume services.

We have a 24-hour resolution policy, so if any areas are missed or not cleaned to your satisfaction, please contact our office within 24 hours of your cleaning appointment. We will return to address the issue at no additional cost within the following 24 hours.

Your prompt and honest feedback is essential for us to address any issues on our end. As the saying goes, “You don’t know what you don’t know.”

Please note, we do not offer refunds.

During your initial consultation, we will go over all the details of what to expect for each routine visit. However, we understand that life can be unpredictable, and changes may come up. Whether it's a room being painted, plumbing repairs, or out-of-town guests, please inform our office if any adjustments are needed for your scheduled cleaning. To ensure these changes are accommodated, we ask that you notify us at least 2 hours before your appointment. This allows us enough time to update the work order and inform the cleaning technician.

We offer flat-rate pricing for all our services, ensuring that your cost remains predictable and consistent. This approach helps avoid any surprises and provides clarity for your budget.

Our pricing is not based on the time spent on a job. Unlike other services, we don’t limit our work based on time—we’re focused on completing the tasks we’ve agreed upon in our estimate.

If you need any extra services outside your regular cleaning, please reach out to the office. We’ll adjust the schedule, job details, and final invoice as needed to accommodate your request.

Tipping is entirely optional but always appreciated by our team. A typical tip ranges from 10% to 20% of the service cost. Many of our clients aren’t home during the cleaning, but we know you value the care and attention our technicians provide to make your home a restful place. If you’d like to show your appreciation with a tip, you can leave cash with a note to avoid confusion or contact our office, and we’ll provide details on how to process it via credit card.

No, you do not need to be home for our services; it’s entirely up to your comfort level. All of our technicians undergo thorough background checks and are fully vetted, so you can feel confident in allowing us into your home.

We understand that many of our clients work from home, and we’re happy to accommodate your schedule. Our professional technicians will communicate with you about their workflow upon arrival, if necessary.

To make the most of your scheduled cleaning time, we ask that you tidy up any personal items, such as dishes, toys, clothes, or other belongings, before we arrive. This allows us to focus on the cleaning itself rather than picking up beforehand.

Please note that we will not move heavy clutter, "well-loved" play areas, or piles of laundry; we will work around these items.

We follow a solo-cleaning model, meaning that for homes under 3,500 sq ft, we send a single technician. For recurring cleanings in homes larger than 3,500 sq ft, we send two technicians.

Please note that for all first-time or deep cleanings, we may assign two or more technicians depending on our scheduling needs.

We do our best to send the same technician to your home each time.

Occasionally, we may assign a different technician if there are scheduling conflicts or if your regular tech is unavailable due to illness or other reasons. 

At Anchor Cleaning Company, we reserve the right to make last-minute changes to your technician if necessary, ensuring that your cleaning service is not skipped or rescheduled due to illness or staffing changes. However, you can trust that all of our technicians are trained the same way to provide consistent, high-quality service, no matter who is assigned to your home.

Anchor Cleaning Company will provide all the necessary Eco-Friendly cleaning products to keep your home at maintenance level. Our staff is trained to use our products and we WILL NOT use any client's products for our tech's safety as well as your home.

For heavy or light mold build-up in showers, we may request your permission to use a stronger cleaning agent (i.e Bleach) and ask you to provide it in the necessary bathrooms to prevent us from any accidental spills.

We require all bathrooms to have a toilet brush for sanitation purposes. (nobody needs to see a yucky brush walking around the house with us) We also recommend small trash can bags be provided if you want them relined.

We do require that you provide an upright, corded vacuum.

**We want to protect your health and do not want to cross-contaminate germs, odors, or allergies from one house to the next. Rest assured we will be emptying and keeping your vacuum at peak performance. All we ask is that you provide the necessary annual tune-ups, and extra bags/belts if needed.

YES! Please contact our office to ask about add-on services such as: Oven Cleaning, Refrigerator Cleaning, Washing Blinds, etc.

BONUS If you need your carpets cleaned, we have a great referral partner in that niche market!

• Carpet Cleaning
• • Maintenance Cleaning
  • Restorative Cleaning
  • Spot Treatments
  • Odor Treatments
• Carpet Repairs
• Natural Stone Cleaning
• Tile & Grout Cleaning
• Odor Remediation

Our Anchor Cleaning Team loves all pets, so feel free to leave your friendly fur babies at home! However, if you know your pet may become anxious during the cleaning due to loud noises, new scents, or other factors, we kindly ask that you make arrangements to ensure their comfort. We will note any pet details in our work order, including their locations (e.g., dogs kenneled in the master bedroom).

For the safety of everyone, all aggressive animals must be secured in a separate room (which will not be cleaned) or kept outside during the cleaning. If we encounter an aggressive animal upon arrival, we reserve the right to postpone the cleaning until appropriate arrangements are made. The safety of our cleaning technicians is our top priority.

We ask that our clients keep their homes free of pests and monitor for any infestations. If we arrive and notice visible signs of a pest issue, we may need to decline service and recommend professional pest control. In this case, Anchor Cleaning Company will treat the situation as a cancellation and apply our standard cancellation policy, charging 50% of the service cost. This fee helps cover the time and work lost, as well as the gap in our schedule.

Anchor Cleaning Company reserves the right to adjust pricing at any time. Clients will always be notified in advance of any changes to the rates.

We will collect all trash in a large bag and place it in a designated "animal-safe" area (e.g., inside the garage) or in an accessible outdoor trash can. Please note that we do not transport trash in our vehicles.

We require access to the client's property at the scheduled appointment time. Please ensure that the necessary access information (such as door codes, key instructions, garage code, etc.) is provided before the service date.

Since we do not carry clients' keys, alternative access must be available (e.g., hidden key, lockbox, garage or door code, etc.).

If we are unable to enter the property, we will contact the client immediately to request an alternative access method. If we are unable to gain access that same day, a Lock Out Fee of 50% of the service cost will be charged to the client's card on file to compensate for the lost time and to cover the gap in our schedule.

Anchor Cleaning Company takes non-personal before and after photos for first-time cleanings, vacant properties, and in cases of accidents. These photos are securely stored in your job file for reference, ensuring the quality and integrity of the work performed.

For all Make Ready and Vacant property cleanings, it is essential that all utilities are turned on to ensure a thorough and safe cleaning process.

The property must be entirely vacant and free of any trash, construction debris, or leftover materials.

🔺Garage areas will not be cleaned unless specifically requested, and an additional fee will apply. 🔺

🔺We do not remove post-construction, renovation, or moving debris. 🔺

Details regarding property access (entrance and exit) must be confirmed before the scheduled cleaning date. Anchor Cleaning Company will only communicate directly with the client responsible for payment. We will not clean a property if it is listed under a different name than that of the paying client. In the case of ownership overlap (such as miscommunications during closing), we reserve the right to cancel services, and the 50% non-refundable deposit will be retained. This policy is in place to cover the loss of time and work, preventing gaps in our schedule.

We are closed for all major Holidays including: July 4th, Thanksgiving, Christmas Eve, Christmas Day, and New Years Day.

While accidents are rare, they can occur. We are fully insured, but each incident is unique and will be thoroughly reviewed at the time it happens. If there are delicate or sentimental items in the home, we will ensure they are handled with care. These items will be discussed during your consultation, and a note will be added to the job instructions to ensure they are not cleaned or moved.

Both the client and Anchor Cleaning Company have the right to terminate services at any time.

If payment is not received within 21 days of the invoice due date, Anchor Cleaning Company reserves the right to cancel services until the account is brought up to date.

Anchor Cleaning Company may also choose to end services if it is determined that the working relationship is no longer a good fit due to the following reasons:

• The home has become unsanitary
• Expectations from the client exceed what our company can reasonably provide
• The client requests services that we are unable to perform
• The cleaning technician feels unsafe on the property
• The client repeatedly cancels, leading to scheduling inconsistencies
• Illegal substances or drugs are found on the property
• The client attempts to hire our staff privately for cleaning services.

Professional companies: It is likely that a professional company will charge more than an individual. However, many of their costs are for your protection, and convenience. Along with scheduling software, uniforms, professional safe supplies, customer service staff, employee benefits, and impeccable training, it also covers Insurance, workman's comp, and bonding. We at Anchored Cleaning take our employees very seriously and have committed to providing a living wage and compensating our staff far above the industry norm. This in turn provides lower turnover and an incredible culture!

Individual cleaners: An individual will normally charge less than a professional company. They are often the more “budget-friendly” option, but with that also can come the risks of injury, theft, damaged surfaces, or inconsistent cleaning/scheduling.

Anchor Cleaning Company strictly prohibits clients from attempting to hire or solicit our employees for private jobs. We ask that you refrain from offering side work or direct employment to our staff. Doing so puts our employees in an uncomfortable position and undermines the trust we have built with them. Our company invests considerable time and resources into recruiting, training, and vetting employees to ensure you receive the highest quality service. If an employee is approached for private hire, we will terminate all future services with that client immediately and a $2500 "finder's fee" will be incurred.